Store Policies

Accepted Methods of Payment. We accept Paypal. PayPal is the faster, safer way to pay online. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. We also use Amazon.com for secure checkout.

How We Operate.  We order all our products directly from our supplier. Doing business in this way allows us to offer an extremely larger variety of products than if we stocked our merchandise – a huge benefit to consumers. Also, this allows us to offer our products at drastically discounted prices due to the fact that it eliminates overhead. Because items are shipped from the supplier, availability of the item(s), quality of the item(s), accuracy in shipping the correct item(s), and processing and shipping time are in the control of the supplier. If problems arise in relation to these issues, we will work closely with the supplier to resolve the matter for the buyer. We submit all orders to our supplier as soon as possible. Delivery times may vary, especially during peak periods such as the Christmas shopping season and the week between Christmas and New Years Day.. Some of our suppliers shut down during that week, delaying shipping.

Shipping. Sorry, but we do not ship to Alaska, Hawaii, Puerto Rico, APO’s/PO Boxes. Only the continental 48 states.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment’s location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufactures defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@dslonlineeneterprises.com (with “RETURN” in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

  • All original contents (product, manuals, instructions, etc.).
  • Original packaging.
  • Original invoice or receipt.

Once a return is authorized by our return department you should:

  1. Return the item to the address given to you by our return department.
  2. Write the Return Authorization Number clearly on the box or package.
  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

 

Refunds
Please note for refunds, there will be a restocking fee (usually 10% but, can be up to 20% depending on the condition of the product.)

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

 

WARRANTY INFORMATION

We carry products from a large selection of manufacturers. The manufacturer warrants its products against defects in materials and workmanship.  For specific warranty questions, please contact one of our sales personal for further information.

SportsTeamsWatches.com does not warranty the products. All our products come with the manufacturers warranty.  For specific warranty questions, please contact one of our sales personal for further information.